1. Introduction
Welcome to Handy Mate Fix (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
Visit our website (handymatefix.com)
Request quotes or book services
Contact us via forms, email, or messaging
Provide photos of jobs etc.
By using our services or website, you agree to the practices described in this policy.

2. Data We Collect
We may collect the following categories of personal data:
Contact Information: Name, email, phone number, and address when you request a quote or book services.
Service Request Details: Job descriptions, photos you upload, property details, and scheduling preferences.
Usage & Analytics Data: IP address, device and browser type, pages viewed, time spent, from Google Analytics or similar tools.
Cookies & Tracking: Cookies enabling functionality (e.g., maintaining session), analytics (e.g., traffic patterns), and potentially advertising (only if implemented in future). You may manage or disable cookies via your browser settings; please note some features may not work without them.

3. Lawful Basis for Processing
We process your personal data based on:
Performance of a contract: to provide services you requested (e.g., scheduling repairs).
Consent: for optional communications such as newsletters or promotional offers (you can withdraw consent at any time).
Legitimate interests: for improving website functionality, analytics, and ensuring security.

4. How We Use Your Data
Your information helps us:
Prepare and deliver accurate quotes and services.
Communicate with you regarding appointments, confirmations, follow-ups, or support.
Improve our website and service offerings based on feedback and analytics.
Comply with legal obligations (e.g., financial reporting, tax).
Send marketing communications, if you opt in (with easy opt-out options).

5. Data Sharing & Third Parties
We share personal information only as necessary:
Service Providers: e.g., scheduling, communication, analytics, or cloud storage tools under confidentiality terms.
Legal Requirements: when required by law (e.g., for subpoenas, tax audits) or to protect rights or safety.
Business Transfers: if we merge, restructure, or sell assets, your data may be part of the transferred assets (with notice to you).

6. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure adequate protections are in place, such as:
Standard contractual clauses,
Verified data transfer mechanisms,
Binding corporate rules where applicable.

7. Data Security and Retention
We use reasonable security measures (encryption, secure access) to protect your data. Access is limited to authorized personnel only.
We retain your data only as long as necessary for its purpose, such as servicing your request, fulfilling legal obligations, or with your consent for marketing. Thereafter, we securely delete or anonymize it.

8. Your Rights Under GDPR
If you’re an EU resident, you have the right to:
Access your data.
Rectify incorrect or incomplete data.
Erase your personal data (“right to be forgotten”).
Restrict or object to our processing.
Data portability receive your data in a structured, commonly used format.
Withdraw consent anytime for processing based solely on consent.
Lodge a complaint with a supervisory authority (e.g., the Dutch Data Protection Authority).
To exercise any rights, please contact us as indicated below. We’ll respond within statutory timeframes.

9. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data of minors. If you believe we have collected data from a minor without consent, please contact us, we will take swift action to remove it.

10. Changes to This Policy
We may update this policy (e.g., to reflect new services or legal requirements). When significant, we’ll post the revised version with the new Effective Date and, if appropriate, notify you directly.

11. Contact Us
If you have questions, concerns, or wish to exercise any rights, reach us at:
Handy Mate Fix
Email: contact@handymatefix.com
Phone: =351 920 49 8081